Returns and Exchanges:

Returns:

We encourage you to give Iconoclast products a try, and to that end, we offer a 30-day unconditional return policy. Anything is returnable within 30 days for a full refund with no restocking fees, for any reason (you needn't give us a reason, though we usually do like to know). The only exceptions are as folows:

• In general, we do not refund shipping charges;
• In the case of certain rare and unusual custom termination requests, we may notify you at the time of ordering that we cannot accept a return; to be clear, this will ALWAYS be explicitly stated in e-mail and NEVER applies to any product in a conventional configuration that you can order from this site;
• For US sales taxes, Canadian GST/HST and PST, and UK VAT, we ordinarily are able to refund these in full, if they were paid to us at time of purchase. If, however, you live in a country other than the USA, Canada, or UK, we do not have any capability for recovery of taxes you may have paid on arrival of the goods, and so we do not refund those.

Exchanges/Trade-Ups

On Iconoclast purchases made on or after November 18, 2022 customers may choose to trade their cables back to us, for a higher-grade conductor material within cable type and generation for a period of 1 year from the date of purchase.

The returning/traded cable assembly must be in a cosmetically acceptable condition, must not be damaged or kinked and when tested, must remain within the factory range of performance parameters. The newly ordered cable assembly must be of the same length or longer than the traded cable.

FIRST 90 DAYS– We allow 100% of the value paid for the cable assembly towards the new upgraded cable assembly.

90 DAYS THROUGH 1 YEAR – We allow 75% of the value paid for the cable assembly towards the purchase of the upgraded cable assembly.

Availability of Trade-In/Demo/Used Cable for Purchase:

We work to maintain a reasonable inventory of quick ship audition/demonstration cables at our plant in Seattle. Standard Lengths are normally 10 feet for speaker cables and 5 feet for interconnects. We do on occasion have cables longer or shorter than standard lengths. These cables may exhibit minor cosmetic conditions as a result of normal use. The rhodium plating on Iconoclast spade connectors is very soft and even a single connection may leave light rubs or blemishes on the plating. This in no way affects the performance of the cable assembly.

These cables have been thoroughly inspected and electrically tested. Demo cables are cosmetically pleasing and perform exactly as designed. When/if available, these cables may be purchased with a 25% discount from standard pricing and have the same warranty as any newly built Iconoclast cable assembly. For availability email bhoward@iconoclastcable.com or sales@iconoclastcable.com.